Frequenly Asked Questions
Where do you ship from?
All package are shipped from Montreal Canada by me & Space Mom!
How long can It takes to get my order?
Orders are mostly prepared 48 H after every order is placed and ship right away;
Canada 1-3 weeks | USA 2-4 weeks | INT 4-6 weeks due to multiple facors a lot of orders can be delayed so please make sure to select the Tracked options if you want to guarantee location of your package.
I haven't received my item yet can you help ?
Yes please message me about any order that haven't been received 1 month after sending to canada/USA for International please wait 2 month.
When will I receive my preoder order?
each Item have a different estimate that influence when each item will be received.
Why is my order not sent yet if I have other Items?
Each order containing preorder items will only ship once the preordered item arrived to us. If you want your order before make a separate order!
If you need help with your order please contact me here and include your order number if possible!